Investor Grievance Redressal Policy

Grievance Redressal Officer (GRO) — Contact Details

How to Submit a Complaint

What to Include in Your Complaint

• Your Full Name as registered with the AMC or KRA
• Contact Details — phone number and email address
• Folio Number / ARN / Transaction Reference — the specific transaction or account in question
• Nature of Complaint — clear description of the issue with date of occurrence
• Amount Involved — if the complaint relates to a financial loss or transaction
• Supporting Documents — account statement, transaction confirmation, email correspondence
• Resolution Expected — what outcome you are seeking
• Previous Correspondence — if you have already contacted us about this issue before

Types of Complaints We Handle

2. Escalation Matrix

If your complaint is not resolved satisfactorily at any level, please escalate to the next level:

Committed Response Timelines

Your Rights as an Investor in the Grievance Process

• Right to receive a complaint acknowledgement with a unique reference number within 3 working days
• Right to a fair and impartial investigation of your complaint — no conflict of interest
• Right to receive the resolution in writing with clear explanation of findings
• Right to escalate to AMFI, SEBI SCORES, or SMART ODR if not satisfied with our resolution
• Right to approach consumer courts or civil courts for serious grievances not resolved through regulatory channels
• Right to report mis-selling or regulatory violations to SEBI at scores.sebi.gov.in
• Right to be treated with respect and professionalism throughout the grievance process
• Right to receive a refund of excess charges if any overcharging is confirmed

All Important Grievance Contacts at a Glance