Submit Investor Complaint | True Investment Services

Fill Details

Get Ref No.

GRO Review

Resolution

Before you submit: Feel free to call us directly at +91 83296 14307 or email tiwari.arighn29@gmail.com — many minor queries or statement requests can be resolved instantly. If unresolved, this form initiates an official, statutory grievance ticket.

Grievance Registered Successfully!

Your complaint has been officially logged in our compliance register. Your ticket reference number is:

TI-CMP-20261019-0000

An acknowledgement email with full particulars has been dispatched to your email address.

Our Grievance Redressal Officer (GRO) Mr. Arighn Tiwari (tiwari.arighn29@gmail.com | 8329614307) will review your complaint and initiate action within 15 working days.
If unresolved, you may escalate to Partner Mr. Sanjay Tiwari (trueinvestmentservice@gmail.com | 9826177391), the concerned AMC/RTA, SEBI SCORES, or SMART ODR.

Section A — Investor Details

Personal and account identification for complaint tracking

Personal Information

Full Name *

Please enter your full name (minimum 2 characters).

PAN Number *

Please enter a valid 10-character alphanumeric PAN (e.g. ABCDE1234F).

Email Address *

Please enter a valid email address for complaint updates.

Mobile Number *

Please enter a valid 10-digit mobile number.

Investment / Product Particulars

Product / Service *

Please select the relevant product or service category.

Fund House / AMC / Issuer (if applicable)

Folio / Policy / Account No. (if known)

Scheme / Plan Name (optional)

Section B — Complaint Particulars

Nature of grievance, chronological facts, and relief sought

Complaint Category *

Please select the nature of your complaint.

Date of Incident / Transaction (approx.)

Severity Level *

Low / Routine Statement query, general clarification Medium Delayed transaction, KYC discrepancy High Direct financial loss, unauthorized debit

Please select a severity classification.

Detailed Description of Complaint * 0 / 2000

Minimum 30 characters. Provide exact transaction dates and amounts for quicker resolution.

Please provide a descriptive explanation of your issue (minimum 30 characters).

Expected Resolution / Relief Sought (optional)

Previous Complaint Reference No. (if escalating)

Fill only if this is a follow-up on an earlier unresolved complaint.

Section C — Supporting Documents

Upload transaction slips, bank debit SMS screenshots, or account statements

Privacy Notice: Do not upload full Aadhaar card or banking passwords. Upload only transaction proofs, account statements, or error screenshots relevant to this grievance.

Drag & drop files here or click to browse

Accepted formats: PDF, JPG, PNG, DOC, DOCX • Max 5 MB per file • Up to 3 files

Section D — Declaration & Consent

Statutory confirmation per SEBI grievance guidelines

Declaration & Undertaking:

I declare that the information submitted above is true, accurate, and correct to the best of my knowledge.
I am the account holder / registered investor or legally authorized representative.
I understand that my personal data will be utilized solely for grievance redressal and regulatory compliance.
I consent to sharing relevant transaction details with the concerned Asset Management Company (AMC), Registrar & Transfer Agent (RTA - CAMS / KFintech), or SEBI / AMFI for investigation and resolution.

I declare that all details provided are true and accurate and I am the rightful investor / complainant. *

You must accept this declaration to proceed.

I consent to sharing my complaint particulars with concerned parties (AMC, RTA, Regulators) for the purpose of investigation and resolution. *

You must accept this consent to submit your complaint.

An email acknowledgement containing your Complaint Reference Number will be sent to your email immediately.
Our Grievance Redressal Officer will respond within 15 working days.

2. Escalation Matrix

If your grievance is not resolved satisfactorily, follow these statutory escalation tiers

Level 1 (L1) — Grievance Redressal Person/Officer

Mr. Arighn Tiwari
Email: tiwari.arighn29@gmail.com • Phone: 8329614307

15 working days

Level 2 (L2) — Partner

Mr. Sanjay Tiwari
Email: trueinvestmentservice@gmail.com • Phone: 9826177391

15 working days

Level 3 (L3) — The concerned AMC or RTA

Contact: Through the AMC or RTA website (CAMS / KFintech) for direct transaction or unit allocation queries.

15 working days

Level 4 (L4) — SEBI SCORES

Centralized grievance portal: https://scores.sebi.gov.in/

Per SEBI norms

Level 5 (L5) — SMART ODR

Online dispute resolution: https://smartodr.in/

Per ODR process

Investor Grievance Redressal

Grievance Registered Successfully!

Section A — Investor Details

Section B — Complaint Particulars

Section C — Supporting Documents

Section D — Declaration & Consent

2. Escalation Matrix

Level 1 (L1) — Grievance Redressal Person/Officer

Level 2 (L2) — Partner

Level 3 (L3) — The concerned AMC or RTA

Level 4 (L4) — SEBI SCORES

Level 5 (L5) — SMART ODR

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